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IT Service Management ISO 20000 Training
ISO 20000 is the international standard for quality management, specifically focused around IT service management. CAAC provides a range of ISO 20000 IT Services training courses. Each training track has been designed with the specific set of learning objectives that meets the requirements of the ISO 20000 IT Services Management Systems standard.
The ISO 20000 standard aids business objectives by ensuring the effective running and delivery of IT Services within the organisation; driving customer focus and continually improving company processes.
CAAC offers three level of ITSM certifications
CAAC Certified ISO/IEC 20000 Internal Auditor (2 days)
Day 1: Introduction to ITSM concepts as required by ISO 20000
Day 2: Implementing the ITSM processes based on ISO 20000
CAAC Certified ISO/IEC 20000 Lead Implementer (3 days)
Day 1: Introduction to ITSMS concepts
Day 2: Planning and Conducting an ISO 20000 audit
Day 3: Concluding and ensuring the follow-up of an ISO 20000 audit
CAAC Certified ISO/IEC 20000 Lead Auditor (5 days)
Day 1: Introduction to ITSMS concepts
Day 2: Planning and Conducting an ISO 20000 audit
Day 3: Implementing an ITSMS based on ISO 20000
Day 4: Controlling, monitoring and measuring and improving an ITSMS
Day 5: Concluding and ensuring the follow-up of an ISO 20000 audit
Examination and certification
The “Certified ISO/IEC 20000 Internal, Lead auditor and Lead Implementer” exam fully meets the exam and certification requirements of CAAC.
Duration of examinations vary from 1 hour to 3 hours depending on exam
After successfully completing the exam, participants can apply for the credentials of Certified ISO/IEC 20000 Internal Auditor, Lead Auditor, Lead Implementer, depending on their level of experience and exam.
Certificate will be issued to participants who successfully pass the exam and comply with all the other requirements related to the selected credential.
General Information
Certification fees are included in the exam price.
A student manual will be distributed to participants.
Participation certificate will be issued to participants.
In case of failure of the exam, participants are eligible to retake the exam upto one year by paying only exam fee.
For more details on course contents and Integrated Management System (IMS) courses, please contact our AEOs/ATOs in your Country / Region. |
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